Privacy Policy
Table of Contents
- 1 - Introduction
- 2 - What personal information we collect
- 3 - How we collect personal information
- 4 - Purposes for which we collect and use personal information
- 5 - Change of Purpose
- 6 - Sharing your personal information
- 7 - Transfers across borders
- 8 - Security of your personal information
- 9 - Direct marketing
- 10 - What are your rights?
- 11 - Cookies and Similar Technologies
- 12 - Social media
- 13 - Links to third party websites and applications
- 14 - Retaining your personal information
- 15 - Changes to our Privacy Policy
- 16 - How to contact us
- 17 - Validity and document management
- 18 - DISCLAIMER
1 - Introduction
Jacaranda FM (referred to as “The Company”, "we", "us", "our") respect and acknowledge the importance of protecting
your personal information.
Jacaranda FM is a "responsible person" in terms of the South African Protection of Personal Information Act, 2013
("POPIA") and a "controller" in terms of the General Data Protection Regulation (“EU GDPR”) 2016/679 of the European
Union in that it determines the purpose and the manner of processing of personal information .
Jacaranda FM does not provide services intended for children and accordingly, we do not knowingly collect personal
information relating to children.
This Privacy Policy sets out how we will process your personal information in the ordinary course of conducting our
business and also applies to our website. Please ensure that you read this Privacy Policy together with any other
notifications that we may forward to you when we are collecting or processing your personal information so that you
are always fully informed of how and why we are using your personal information. This Privacy Policy supplements the
other notices and is not intended to override them.
2 - What personal information we collect
When you interact with us, you may provide us with personal information, or we may collect personal information from
you by law or under terms of a contract we have with you. You can choose not to provide personal information when
requested. However, without your requested personal information, we may not be able to provide or continue to
provide
you with the products or services offered by Jacaranda FM or allow you full access to our websites. If you refuse,
we may have to cancel a product or service you have with us, but we will notify you if this is the case.
We will only collect, use, store and transfer the minimum personal information that we deem necessary to process for
ordinary business purposes. Personal information we collect from you may include:
Personal Identifying Information (PII), i.e. your first names/s and surname, email address, phone number and other
contact information.
Payment Card Information (PCI) i.e. cardholder data such as the cardholder's name, the primary account number, and
the card's expiration date and security code.
Sensitive Personal Identifying Information (Sensitive PII), i.e. identity numbers,
Log-in and account information for authentication purposes and account access.
Your marketing preferences.
Demographic data such as your gender, age, country, and preferred language.
Data about how you and your PC or device interact with Jacaranda FM including web pages you visit when you use our
websites and device, connectivity and configuration data.
[It is not standard practice for us to collect sensitive personal information about you, such as information
relating
to your health, religion, political beliefs, race, or sexual orientation, except with your express consent or unless
we are required to do so by law.
If we link other data with your personal information as provided to us, we will treat that linked data as personal
information.
3 - How we collect personal information
We may collect your personal information in a variety of ways when you interact with us, including when:
You engage us to provide our products and services.
You create an account with us.
We process orders and payment transactions.
We respond to your inquiries and requests.
As a result of communications between you and our representatives.
We obtain feedback from you about our products and services.
We conduct our administrative and business functions.
You register for any of our events, workshops and/or seminars.
You subscribe to our mailing lists and newsletters.
We market our solutions and services to you.
You access and use our websites.
You enter a competition with us
You complete one of our research surveys
You apply for employment with us.
We may also collect your personal information from third party sources and third parties including public databases,
business partners with whom we offer co-branded services or engage in joint marketing activities, and third parties
that provide list enhancement or similar services, to the extent that this is permitted by applicable law.
As you interact with our website, we may automatically collect technical data about your equipment, browsing actions
and patterns. We collect this personal information by using cookies, server logs and other similar technologies. We
may
also receive technical data about you if you visit other websites employing our cookies.
4 - Purposes for which we collect and use personal information
We will only use your personal information when we are permitted to do so by law. Most commonly we collect and
use personal information to:
Send you communications.
Respond to inquiries and requests.
Inform you about our services and solutions.
Obtain your feedback on our services and solutions.
Provide you with a more personalised experience when you interact with us.
Conduct administrative and business functions.
Update our records and keep contact details up to date.
Enable you to effectively use, and to improve our websites.
Compile website usage statistics.
Enable you to subscribe to newsletters and mailing lists.
Enable you to register for Jacaranda FM events, workshops and seminars.
Recruit staff.
Assess the performance of our websites and to improve its operation.
Process and respond to privacy questions, concerns and complaints.
Fulfil legal, regulatory and contractual obligations.
5 - Change of Purpose
We will only use your personal information for the purposes for which we originally collected it, unless we
reasonably
consider that we need to use it for another reason which is compatible with the original purpose. If you wish to get
an
explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our
Information Officer.
If we need to use your personal information for a purpose unrelated to the original purpose, we will notify you and
we
will explain the legal basis which allows us to do so.
Please note that we may process your Personal information without your knowledge or consent but only where this is
required or permitted by law.
6 - Sharing your personal information
We may share your personal information for the purposes above with:
Our affiliates and subsidiaries, if any, who are similarly bound by this Privacy Policy.
Business partners, vendors, or contractors to provide requested services or facilitate transactions, including but
not
limited to processing of orders, assisting with sales-related activities or post-sales support, and providing
customer
support.
It is important to note that any third parties with whom we share personal information are contractually
required to implement appropriate data protection and security measures and are not permitted to process personal
information for any purpose other than the purpose for which they are given access.
In connection with, any joint venture, merger, sale of company assets, consolidation or restructuring, financing,
or acquisition of all or a portion of our business by or to another company.
In response to a request for information by a competent authority in accordance with, or required by any applicable
law, regulation or legal process.
Where necessary to comply with legal obligations, judicial proceedings, court orders or government orders.
To protect the rights, property or safety of Jacaranda FM, its business partners, you, or others, or as otherwise
required by applicable law.
Where you consent to the sharing of your personal information.
7 - Transfers across borders
It may be necessary for us to process, transfer and/or store your personal information in other countries, either to
carry out your instructions or for ordinary business purposes. These countries may not have the same level of
protection as is required by POPIA or the GDPR. Where this is the case, we will only process your personal
information with your consent.
If necessary, we will ask the party to whom we transfer your personal information to agree to our
privacy principles, associated policies and practices so that your personal information will be protected to the
same
extent that it would have been had it been processed by us.
Please contact us if you want further information on the
specific mechanism used by us when transferring your Personal information out of South Africa or the European
Economic
Area.
8 - Security of your personal information
Jacaranda FM is committed to protecting your personal information from misuse, loss, unauthorised access,
modification
or disclosure by using a combination of physical, administrative and technical safeguards and contractually
requiring
that third parties to whom we disclose your personal information do the same.
Whilst Jacaranda FM makes every effort to secure its websites, you should note that the internet is not completely
secure; thus when you submit or post personal information online, you should be aware that Jacaranda FM cannot
guarantee the security of any personal information that you submit or post online.
9 - Direct marketing
You can choose whether you wish to receive marketing communications from us by email, social media platforms and/or
phone. Even when you have agreed to this, you may opt out of receiving future marketing materials from us at any
time,
as well as manage your communication preferences by following the unsubscribe instructions included in each
marketing
email from us, or sending a message using the contact form, https://www.jacarandafm.com/contact-us/ including your
details and a description of the marketing material you no longer wish to receive from us. We will comply with your
request as soon as is reasonably possible.
If you opt out of receiving marketing-related communications from us, we
may still send you administrative messages as part of your ongoing use of our websites, solutions or services.
We do not provide your personal information to unaffiliated third parties for direct marketing purposes or sell,
rent,
distribute or otherwise make personal information commercially available to any third party.
10 - What are your rights?
In the event that you wish to complain about how we have handled your Personal Information, please contact our
Information Officer at [email protected]. Our Information Officer will then look into your complaint and work
with you to resolve the matter.
If you still feel that your Personal Information has not been handled appropriately according to the law, you can
contact www.justice.gov.za/inforeg and file a complaint with them.
In order to access, correct, update, block or delete your personal information, you have the right to:
Request access to your personal information. This allows you to receive a copy of your personal information held by
us
and to check that we are lawfully processing it.
Request correction of your personal information held by us. This allows you to have any of your incomplete or
inaccurate information corrected, although we may need to verify the accuracy of the new information that you
provide.
Request erasure of your personal information. This allows you to request that we delete or remove your personal
information where there is no justifiable reason for us to continue processing the information.
In addition,
you have the right to request us to delete or remove your personal information where you have successfully
exercised your right to object to processing (see below), where we may have processed your information unlawfully
or where we are required to erase your personal information in order to comply with a legal requirement.
Please note that for specific legal reasons which will be communicated to you, we may not always be able to
comply with your request of erasure.
Object to processing of your personal information. You may object to our processing of your information where we
are relying on a legitimate interest (or those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental
rights and freedoms.
You also have the right to object where we are processing your personal information for
direct marketing purposes. In some cases, we may be able to demonstrate that we have compelling legitimate grounds
to process your information which overrides your rights and freedoms.
Request restriction of processing of your personal information. This allows you to request that we suspend the
processing of your personal information in the following scenarios:
If you want us to establish the accuracy of the information.
Where our use of the information is unlawful, but you do not want us to erase it.
Where you need us to hold the information even if we no longer require it as you need it to establish, exercise or
defend legal claims.
You have objected to our use of your information, but we need to establish whether we have overriding legitimate
grounds to use it.
Request the transfer of your personal information to you or to a third party. We will provide you, or a nominated
third party, with your personal information in a structured, commonly used, machine-readable format. Please note
that this right only applies to automated information which you initially provided consent for us to use, or where
we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal information. However, this
will
not affect the lawfulness of any processing carried out before the withdrawal of your consent. If you withdraw
your consent, we may not be able to provide certain products or services to you. We will advise you if this is the
case at the time you withdraw your consent.
No fee usually required: You will normally not have to pay a fee to access your personal information (or to exercise
any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive
or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you: We may need to request specific information from you to assist us to confirm your
identity
and ensure your right to access your personal information (or to exercise any of your other rights). This is a
security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request in order to speed up our
response.
Time limit to respond: We will endeavour to respond to all legitimate requests within 30 days. Occasionally it may
take us longer than this if your request is particularly complex or if you have made a number of requests, in
which case, we will notify you of the delay and keep you updated.
11 - Cookies and Similar Technologies
When you access our websites, we may use cookies and similar technologies including scripts, embedded web links, web
beacons, Local Shared Objects and Local Storage to assist us to do things such as:
Improve your browsing experience.
Customise our interactions with you.
Store and manage your preferences and settings.
Compile statistical data.
Analyse the performance and usability of our websites.
Measure website traffic patterns.
Determine which areas of our websites have been visited.
These technologies collect information that your browser sends to our websites including your browser type,
information about your IP address, geographic location, browser type and version, operating system, referral source,
length of visit, page views and website navigation paths, as well as information about the timing, frequency and
pattern of your service use , together with the date, time and duration of your visit, the pages you view and the
links you click.
Our sites may also contain web beacons or similar technologies from third party analytics providers, through which
they collect information about your online activities across our websites to help us compile aggregated statistics
about the effectiveness of marketing campaigns or other business operations.
You can stop your browser from accepting cookies by changing the settings on your web browser. Be aware that
restricting cookies may impact the functionality of our websites. We recommend that you allow cookies. On most
browsers cookies are enabled by default. You can adjust the settings and options on your browser to disable or
enable them or visit https://www.aboutcookies.org for detailed information about managing cookies on various
browsers.
For more information on how we use cookies and other technologies, please contact our Information Officer on the
details set out below.
12 - Social media
We operate and communicate through our designated channels, pages and accounts on some social media sites to inform,
help and engage with our customers. We monitor and record comments and posts made about us on these channels so that
we can improve our services.
The general public can access and read any information posted on these sites. We are not responsible for any
information posted on those sites other than the information posted by our designated officials. We do not endorse
the social media sites themselves, or any information posted on them by third parties or other users.
When you engage with us through social media, your personal information may be processed by the site owner; this
processing occurs outside of our control and may take place in a country outside South Africa that may have
different privacy regulations.
We regularly update and monitor our social media accounts and welcome feedback and ideas sent to us through these
channels. We try to join conversations whenever possible but cannot guarantee that we will read or reply to all
messages sent to official Jacaranda FM social media accounts.
Consistent feedback and helpful suggestions will be given to the relevant people within the company for
consideration, but we cannot guarantee that any feedback or suggestions will be acted upon Jacaranda FM.
13 - Links to third party websites and applications
Our websites may contain links to sites and applications operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party site or application and we are not responsible for any third party content or privacy statements. Your use of such sites and applications is subject to the relevant third party privacy statements.
14 - Retaining your personal information
We retain your personal information for only as long as is necessary to fulfil the purposes for which it was
collected, or to comply with legal obligations, resolve disputes, protect our assets, or enforce agreements.
Depending on the purpose, retention periods will vary.
Any Personal Information held by us for marketing and service update notifications will be kept by us until such
time that you notify us that you no longer wish to receive these notifications.
The criteria we use to determine retention periods, excluding marketing and service notifications, include whether:
We are under a legal, contractual or other obligation to retain personal information including pursuant to data
retention laws, as part of an investigation or for litigation purposes.
Personal information is needed to provide our solutions and services business including performance improvement and
to maintain accurate business and financial records.
There are automated means to enable you to access and delete your personal information at any time. We will
generally retain personal information for a shorter period of time, where this is not the case.
The personal information is Special PII in which event we will generally retain this for a shorter period of time.
You have consented to us retaining your personal information for a longer retention period, in which case, we will
retain personal information in line with your consent.
15 - Changes to our Privacy Policy
We may update this Privacy Policy from time to time. Any updates of this Policy will be posted on the Jacaranda FM website together with an updated revision date. Unless otherwise stated, any new Privacy Policy will supersede the previous Policy.
16 - How to contact us
We have appointed an Information Officer who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about how your personal information is handled by Jacaranda FM you have a privacy concern or you wish to make a complaint, please contact us addressing the Information Officer at [email protected].
17 - Validity and document management
Jacaranda FM keeps this Privacy Policy under regular review and places updates on our web page, alternatively, the
updates can be requested from our Information Officer. This document was updated on 29 June 2021 and is presently
version one.
The Information Officer is the owner of this document, who checks and, if necessary, updates the document at least
once a year.
18 - DISCLAIMER
Please note that our mobile apps collect current location data, which is shared with our third-party partner at https://sonar.adswizz.com/ to improve your advertising experience. Any third parties with whom we share personal information are contractually required to implement appropriate data protection and security measures and are not permitted to process personal information for any purpose other than the purpose for which they are given access.
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